Need help finding your order number? Your order number is the seven-digit number that begins with an R included in your Order and Shipping Confirmation emails. It is also located on your order's packing slip. If you cannot find these records, no problem! Send us an email to s3xyworld@gmail.com using the email address used to place your order and we can send it over!

 

All Returns & Exchanges must be processed through our Returns Portal within 45 days of the original purchase. A prepaid shipping label will be provided to send back your item.

 

Some Additional Returns Information!

• Returns must be unused and in the condition you received them. Upon receipt of the return, we will issue your approved refund via the original method of payment. We cannot change payment methods to redirect refunds to other accounts.

• Customized items can not be returned and are non-refundable.

• For all approved Exchanges we process your free domestic return shipping label via a prepaid USPS label and will ship your new order free of charge. 

• We recommend retaining a copy of your drop-off receipt for your records. If we can verify the order was dropped off with a receipt and the order is lost with USPS, we will take responsibility and honor the Return/Exchange.

• Shipping costs from the original order are non-refundable.

• Additional Return shipping costs are non-refundable. A Return is only authorized using a Ridge prepaid Return Label.

• All returns must be from a verified s3xyworld.com order. The s3xyworld does not offer returns on items purchased outside of s3xyworld.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.

• The S3XYWORLD does not price match with dealers or competitors.

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